FAQ
Frequently asked questions
Everything couples, planners, and remote guests usually want to know before their wedding day.
Packages start at USD 1,650 + VAT for ceremony coverage, up to USD 3,850 + VAT for a full day across several locations. Prices are in USD and exclude 16% Mexican VAT (IVA).
No. Prices are in USD and exclude 16% Mexican VAT (IVA), which is added to your invoice.
Yes. Your ceremony is shared through a private viewing link or a personalized viewing page — not a public stream. Only the people you choose to share the link with can watch, and the page is not indexed by search engines.
Additional access controls, such as a password, may be available depending on your package. Ask us about it when you check your date.
Just an internet connection and a device — a phone, tablet, or computer. There's no app to install and no account to create; guests simply open the link at the right time.
Venue Wi-Fi alone isn't enough for a wedding, so we combine four internet connections into one: two mobile networks (Telcel and AT&T) plus the venue's cabled and wireless internet. If one slows down or drops, the others keep your stream live. We test the connection at your venue beforehand, at the exact spot where you'll say your vows, and for remote venues with weak mobile signal we add a Starlink satellite connection. Everything is also recorded in 4K on site, so even in the rare case the internet fails, you receive every moment on a hard drive at the end of the night.
Yes. Every package includes the 4K program recording and the individual camera (ISO) recordings, handed to you on a hard drive at the end of the evening. They are captured on site, independently of the internet transmission.
The recording is yours. Replay access through your private viewing page is available for a period after the ceremony; ask us about extending it if you'd like it available longer.
Yes — every package includes them. You receive the 4K program recording plus the individual camera (ISO) recordings on a hard drive at the end of the evening, ready for your videographer to use in your wedding film.
No. We focus on the live experience. You receive the full 4K recordings of every camera on a hard drive the same night, which your videographer can also use in your wedding film.
We may occasionally ask permission to use limited, non-identifying material for our own portfolio. You're always free to opt out, and we don't use your footage publicly without asking first.
Any information guests provide — for example, through an optional digital guestbook — is shared with you, the couple, and is not sold or used for unrelated marketing.
Essential uses two cameras with live switching. Premium uses three. Luxury Hybrid also uses three, moving with your day across the ceremony, cocktail hour and reception. You can add an extra camera to any package.
Yes. We're based in Mexico City, Querétaro, and San Miguel de Allende, and we travel throughout Mexico and internationally for the right date.
Travel outside our local service areas — Mexico City, Querétaro and San Miguel de Allende — is charged at cost. We provide a clear quote once we know your date and venue.
Absolutely — we regularly work directly with wedding planners and venue teams on timing, access, and technical requirements, so you don't have to be the go-between.
As soon as you have a date and venue. Popular dates and destination weddings benefit from earlier planning, especially if travel or a venue technical visit is involved.
Yes. Parents, grandparents, siblings, or friends can gift a livestream so that everyone can be there. Final coordination still requires the couple's or their planner's approval.